Some features such as Autopilot, Full Self-Driving beta, and Passenger Play (a feature allowing riders to play Tesla games while in motion) have been criticized for their careless deployment. These safety and quality problems have been compounded by the poor wait times of Tesla's customer service. There have been hundreds of reports of sudden unintended acceleration, brake failures, and "whompy wheels" – collapsing wheels due to faulty car suspension. The safety and quality of Tesla cars and services have been questioned. Critics have highlighted Tesla's downplaying of issues, and Tesla's alleged retaliation against several whistleblowers. The company is currently facing criminal and civil investigations into its self-driving claims. Critics have also accused Tesla of deceptive marketing, unfulfilled promises, and fraud. Many of the criticisms are also directed toward Elon Musk, the company's CEO and Product Architect. has been criticized for its cars, workplace culture, business practices, and occupational safety.
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